Shipping and payments

Shipping

Shipping costs are a much-debated subject, and it is not always easy to explain to a customer what they depend on and how they are calculated. Below you will find some information. We hope it helps you understand how we usually handle online orders.

Shipping to Italy and to European countries

Deliveries within Italy are free for the buyer on all orders above 49.00 euro. Deliveries to the other European countries listed are free for orders above 79.00 euro in the case of Austria, Belgium, France, Germany, Ireland, Malta, the Netherlands, Portugal, Spain, Denmark and Lithuania, and above 100.00 euro for Finland, Greece, Latvia, Poland, Sweden and the United Kingdom.

For orders below those amounts, our shipping cost is fixed regardless of the volume of goods ordered. Specifically:

  • for Italy a flat contribution of 7.20 euro applies (VAT included);
  • for Austria, Belgium, France, Germany, Ireland, Malta, the Netherlands, Portugal and Spain a flat contribution of 12.00 euro applies (VAT included).
  • for Denmark and Lithuania a flat contribution of 15.00 euro applies (VAT included).
  • for Finland, Greece, Latvia, Poland, the United Kingdom and Sweden a flat contribution of 20.00 euro applies (VAT included).

Shipping is carried out by specialised couriers from Monday to Friday. We will process the order received within 10 days starting from the day after the one on which the contract was concluded, and will then hand it over to the courier. Should we be unable to ship within that term, we will promptly notify the Buyer by e-mail, indicating the term within which the order will be fulfilled. Delivery times may vary depending on the country of destination and on other factors that are not directly controllable by the Supplier and not attributable to it. As a guideline, and subject to the exceptions above:

  • in Italy delivery is expected within approximately 3-5 working days.
  • in countries outside Italy delivery is expected within approximately 5-10 working days.

Unfortunately we are not the ones who choose the person who will physically carry out the delivery, so if you have received a delivery service that you do not consider adequate, please let us know. We will do our best to improve the service.

Other information

Packaging: all our parcels are marked Chiostro di Saronno or Paolo Lazzaroni & Figli S.p.a., carry an identification label with the recipient's details and are sealed. If you receive a tampered or damaged parcel, remember to note this on the signed document you return to the courier. For any further information contact our customer service: assistenza@chiostrodisaronno.it Possible interruptions of the courier's service: should the Courier be unable to begin or continue the carriage of the sender's shipment for a reason not attributable to it, this will not constitute a breach of the contract entered into with the sender, but the Courier must do everything reasonably possible, given the circumstances, to begin or continue the carriage. By way of example, the following constitute events of force majeure: interruption of land communication routes or air routes due to bad weather, as well as fire, flood, war, riots or civil unrest, measures taken by governmental or other authorities (including, by way of example only, customs), labour disputes or obligations involving the Courier or third parties.


Payments

Payment and refund methods

The Buyer may pay for the products ordered and the related shipping costs by Credit Card and PayPal.

Credit Card - The circuits accepted for purchases on the Site are Visa, Mastercard and American Express.

PayPal - Once the order has been confirmed, the Buyer will be redirected to the PayPal site, where payment can be made with their PayPal account or using a credit card, or in any case according to the methods accepted by PayPal and in compliance with its conditions.

Credit card data is handled directly by Gruppo Banca Sella S.p.a.; PayPal data is handled directly by PayPal. The information is encrypted through encryption systems that prevent its use by third parties and is sent directly to the bank. The Supplier reserves the right to ask the issuing bank to verify the genuineness of the cardholder's title to the card, or to ask PayPal in the event of problems. Any refund due to the Buyer, where entitled, will be credited by reversing the credit card or PayPal payment, within 30 days at the latest from the date on which the Supplier became aware of the cause giving rise to the right to a refund.