Right of withdrawal

If the Buyer is a “Consumer”, as defined in article 3 of the Consumer Code, they are entitled to the rights set out in articles 52 et seq. of the Consumer Code, as amended by Legislative Decree no. 21 of 21/02/2014, and therefore to the right to withdraw from the Purchase Contract (hereinafter the “Right of Withdrawal”) for any reason, without explanation and without any penalty, in the manner specified below. Withdrawal may cover all (Total Withdrawal) or only part (Partial Withdrawal) of the Products purchased by the Consumer. The Withdrawal period expires after 14 (fourteen) days from the day on which the Consumer, or a third party other than the Carrier and designated by the Consumer, acquires physical possession of the Product(s) (hereinafter the “Withdrawal Period”). To withdraw from the contract the buyer may use the return form (compliant with the model form pursuant to art. 49, paragraph 4 of the Consumer Code), to be completed and sent to the seller at the e-mail address assistenza@chiostrodisaronno.it, or may draft and send the Seller any other explicit statement of their decision to withdraw from the contract. Having exercised the right of withdrawal, the buyer must return the products to the seller within 14 days from the date on which the seller was informed of their decision to withdraw from the contract. The goods are returned at the customer's own care and expense, and the customer is liable in the event of loss of or damage to the products during transport. In addition to compliance with the terms and procedures described above, the right of withdrawal is deemed to have been correctly exercised only if the following conditions are also met:

• Submission of the return form, or of another explicit statement of the intention to withdraw from the contract, within the terms provided for by these general terms and conditions of sale;
  
• The products must be returned in their original packaging, intact and sealed, and must not be damaged;

If the right of withdrawal is exercised in the manner provided for, the Supplier carries out the necessary checks on the conformity of the returned products and refunds the amounts due within 14 days from the date on which the Supplier regained possession of the goods; the Supplier makes the refund using the same means of payment used by the Buyer to purchase the returned products, unless otherwise agreed between the parties. Should the procedures and terms for exercising the right of withdrawal not be complied with, the Buyer will not be entitled to a refund of the amounts already paid to the Supplier. The right applies to the purchased Product in its entirety; therefore, where the Product is made up of several components or parts, it is not possible to exercise withdrawal on only part of the purchased Product. In addition to the cases indicated above, the right of withdrawal is excluded in the following cases, pursuant to art. 59 of Legislative Decree 21/2014:

• orders for Products made to measure or clearly personalised;
• orders for Products liable to deteriorate or expire rapidly;
• orders for sealed Products which are not suitable for return for hygiene reasons or reasons connected with health protection, or which were opened after delivery.

With reference to the cases of exclusion of withdrawal listed above, the Customer is in particular informed of and accepts that the Products “liable to deteriorate or expire rapidly” include all food Products (including wines, spirits and beverages), since the characteristics and qualities of these types of Product are subject to alteration, including as a result of improper storage. Therefore, for reasons of hygiene and customer protection, the right of withdrawal applies only to Products purchased on the Site that can be returned to Paolo Lazzaroni & Figli S.p.a. and placed back on the market without danger to consumers' health. In cases where the right of withdrawal is excluded, Paolo Lazzaroni & Figli S.p.a. will return the purchased Products to the Customer, charging the Customer for the shipping costs.